Ornella is our highly trained customer experience and operations manager with over 10 years of experience. She specializes in sales, setting shop standards, and booking and confirming appointments. She also analyzes and improves organizational processes, and works to improve quality, productivity, and efficiency of the shop. Her goal is to maintain an environment of trust, diversity, and inclusion within our team and guests. She will be the first point of contact and will answer any questions you may have!